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Digital Excellence
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Last updated: January 2025
Due to the digital nature of our products, all sales are final. Once a digital product has been purchased and the download link has been provided, we cannot offer refunds.
This policy exists because digital products can be instantly downloaded and used, making it impossible to verify whether the product has been accessed or copied.
We strongly encourage you to:
While we maintain a no-refund policy, we will consider exceptions in the following cases:
If you experience technical problems with your download that we cannot resolve, we may offer a refund or store credit. Please contact us within 48 hours of purchase.
If you accidentally purchase the same product twice, please contact us immediately. We will review your order history and issue a refund for the duplicate purchase.
If a product significantly differs from its description or is missing essential components as advertised, please contact us with details and we will investigate.
If you believe you qualify for an exception, please email us at info@digistore1.com with:
We aim to respond to all inquiries within 24-48 hours.
If you file a chargeback or payment dispute without first contacting us, your account may be suspended and you may be denied future purchases. We encourage you to reach out to us first so we can work together to resolve any issues.
If you have any questions about our refund policy, please don't hesitate to contact us at info@digistore1.com. We're here to help!